Q: If I want to buy wholesale quantities, can I get a discount off your listed prices?
A: Any discounts beyond those already applied depend upon the size of your order. Please contact us before purchasing with your details and we can better advise you.
Q: How can I contact xaxe.com ?
A: You can send us an email: firstname.lastname@example.org or just use our Contact Us form.
Q: What is your payment method?
A: We now accept Visa and Mastercard credit cards for payment.The another payment option is through PayPal(www.paypal.com). Our paypal account is email@example.com. You also can pay by Check, Money Order, and Western Union. We do not accept US postal money orders at this stage.
Q: How long will it take to get my order to me?
A: We normally ship by USPS or EMS, which is safe, and relatively fast (usually need 4-8 business days to arrive) with online tracking. If you require very fast delivery, we can also ship your order by Fedex/UPS/EMS service. You need contact us first and we will calculate the shipping fee for you.
Q: How much is shipping?
A: USD $9.99 for first item and USD $1.99 for each additional item.We are now offering free shipping on orders over $150
Q: What is your return policy?
A: You may return an item for refund or replacement within 30 days of the shipment date, the shipping charges are non-refundable. When you return an item, please email us first at firstname.lastname@example.org, to indicate the reason for the return and get the returning address. We will refund you upon receiving your returning package. All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Please note, if your original order is up to $150 and enjoy our free shipping benefit, a $15 shipping fee has to be deducted if your order is under $150 after the returning. Custom make items are not refundable
Q: Do you handle custom work?
A: Yes. You are welcome to provide us with samples or pictures with details of the specifications and we will provide you with a quote.
Q: Can you send me a catalog?
A: We no longer need printed catalogs. Our entire inventory is listed on our website. If you cannot see what you are looking for then please feel free to contact us".